Information on the provision of psychological services SOUL CENTER

On this page, you will find information about the psychological services provided at the "Soul Center" Mental Health and Development Center. We offer assistance for adults and also describe the rules and procedures for delivering services at our center.

If you have any questions, please discuss them with your psychologist. The effectiveness of psychological services depends on the collaboration between the psychologist and the client, and through this document, we aim to define the roles of both parties, their rights and responsibilities, as well as the ethical principles of providing psychological support.

// Psychological services

Our psychologists work using scientifically proven and effective methods, such as cognitive-behavioral therapy (CBT), mindfulness, art therapy, psychoanalytic approaches, and others. We apply these methods according to your request, the analysis of your condition, and international protocols, taking into account your interests.

The result of the properly chosen therapy is improved emotional well-being, overcoming stress, improving relationships, and overall quality of life. The effectiveness of therapy depends on many factors, including your active participation, completion of homework assignments, and the seriousness of the disorder.

The therapeutic process is based on the collaboration between the psychologist and the client. To achieve results, the psychologist offers professional knowledge and methods, while the client must be prepared for active participation in the process: attending sessions, completing tasks, and maintaining open communication with the psychologist.

// Psychological sessions

Individual sessions usually last 50 minutes and take place once a week (in some cases, twice a week).

// Session cancellation

If you need to cancel or reschedule your session, please notify the psychologist at least 24 hours before the scheduled meeting. If you do not notify about the cancellation 24 hours prior to the session, the payment for it will not be refunded.

// Confidentiality

We guarantee that all information about you, your consultations, and results will be kept confidential. We do not disclose this information without your written consent, except in cases required by law (for example, a threat to your health or the safety of others).

// Payment for services

Psychological services at our center are paid. Payment is made when booking the session. In case of cancellation less than 24 hours before the session, the payment is non-refundable. In the event of force majeure circumstances, the payment may be reconsidered, so we kindly ask you to inform the psychologist about any changes in a timely manner.

// Free consultation

We offer a free 30-minute meeting to get acquainted with the psychologist and determine the direction of therapy.

// Refund policy

If payment has been made but the Center is unable to provide the service at the agreed time, we will issue a full refund. We also offer a refund if you cancel the appointment 24 hours before the session.

// Protection of users' financial data

We ensure the security of your payment data by using trusted payment systems such as Wayforpay. Your payment details are not stored on our website, and all payments are processed through a secure system.